Few workplaces in Iceland offer as wide a range of jobs as the Blue Lagoon, since its activities are varied but interconnected.

Human resources are one of the company’s most precious resources, since they are the foundation for the unique experience of our visitors and the success of the company.

The Blue Lagoon strives to provide all of its guests with excellent products and services.

Over the past year operations had to continue to adapt to external conditions, but recruitment resumed in the middle of the year. Particular attention was paid to those employees who had to leave the company following the pandemic, but the percentage of people who were re-employed during the year was over 60%. A new and more efficient recruitment system was introduced and has proven to be very successful. The recruitment process was also adapted to changing circumstances and job interviews were increasingly conducted through remote technology.

During the past year, the well-being of employees was particularly monitored, as uncertainty and external conditions proved difficult for many. Workplace analyses were examined and responded to, in particular with a view to increasing the job satisfaction, trust and pride of the Blue Lagoon’s staff.

Other key yardsticks in human resources are also monitored, such as staff turnover, sickness rate, number of applications, gender ratio etc. and appropriate actions are taken where deemed necessary.

People & Culture

“The relationship between sustainability and human resources is intertwined; the work itself is about people and social sustainability. The Blue Lagoon’s human resources team always strives to steadily evolve in this field. When it comes to the training and career development of employees, the policy is always to provide employees with value in play and work and, in so doing, to increase their social well-being. The investment in know-how which employees gain after working within the company is important, and we therefore strive to give our staff the opportunity to take on new challenges and roles in terms of interests and education. Human resources are measured and used as a guide in decision-making with regard to financial sustainability.”

Last year, great emphasis was particularly placed on nurturing the mental well-being of our employees. After a challenging and very uncertain period, various events were offered to promote better well-being. Meditation, yoga and relaxing sound healing sessions were offered to employees. An exercise week was held where all employees were encouraged to focus on exercising. There were also various presentations from experts with the common goal of promoting greater wellness in connection with, for example, our diet, sleep and exercise.

In addition to this, the focus was placed on nurturing togetherness and having fun together once the pandemic restrictions allowed. Efforts were made to brighten employees’ days by offering an ice cream van, coffee truck, roasted almonds and a Christmas buffet in the dining room to name but a few examples.

The Blue Lagoon aspires to be a leading company in training and educating staff. Professional staff training maximizes both the success of the Blue Lagoon and the experience of visitors, while at the same time promoting the well-being and safety of staff. The Blue Lagoon endeavors to ensure that training within the company is excellent and accessible to all employees from the very first day of their employment. All training is linked to the value of the company.

In 2021 great emphasis was placed on staff training. Leadership training took place among shift managers, department heads, supervisors and managing directors. The aim was to strengthen the leadership skills of managers and thus mobilize and encourage employees to achieve maximum results in their work. It was well received and will continue in 2022.

430 employees have participated in training during the year with the aim of increasing their personal and professional skills. Over 95% of the teaching took place in the classroom.